For clinics, dental clinics and hospitals
A WhatsApp bot for your clinic: it answers, books and reminds, day and night
Patients write at any hour. Meedawi Bot answers them from your clinic's own information, reads their photos and lab reports with a preliminary look, books them with the right doctor, and reminds them before the visit. Your team steps in whenever needed.
- A calendar per doctor
- Reminders a day and an hour before
- A preliminary look, never a diagnosis
Video
Watch the bot at a dental clinic
A clinic receiving its patients' messages at night: the bot understands voice notes, answers about prices, books and reminds before the visit, then analyses the conversations in one click.
- Instant replies, day and night
- Reminders a day and an hour before
- Conversation analysis in one click
Why clinics lose appointments
Figures about reminders and missed visits in general, not about this product.
- 67.8% → 78.6% Text reminders raised appointment attendance from 67.8% to 78.6%.
- 39.8% → 26.3% In a Saudi trial, a text reminder cut missed appointments from 39.8% to 26.3%.
- 23% On average, about 23% of medical appointments are missed.
- About half Roughly half of online doctor bookings in the US are made between 5 p.m. and 9 a.m.
A day at your clinic with Meedawi Bot
From a patient's message after midnight to the weekly report: pick who matters to you and see what each one gains.
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A patient writes after closing time
She sends a photo of a blood test and asks whether she needs to come in.
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A preliminary look and the right doctor
The bot reads the photo, gives a preliminary look without a diagnosis, suggests the right doctor, then asks which time suits her.
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Booked in the doctor's calendar
It picks the right doctor's calendar, offers only the real free times, and books.
- A slot is never double-booked
- Each calendar has its own hours, days off and capacity
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An alert for the reception
One message reaches the alert number with the new booking, so the team starts the morning knowing everything.
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The first reminder
A WhatsApp reminder the day before, then another about an hour before. Each reminder is sent only once.
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The doctor sees the day
The day view of each calendar in the dashboard, with every appointment's reminder status. Reception adds, moves or cancels by hand.
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Reception steps in when needed
When a patient asks for a person or is upset, the bot steps back and an alert goes out. If someone replies from their phone, the bot steps back in that chat for two hours.
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The owner reads the analysis
What patients ask most, peak times, the services they asked for that you don't offer, and suggested rules to improve the bot.
- The share of chats that ended in a booking
- What the bot handled alone
An illustrative day at a clinic. Reminders and several calendars come with the Pro plan.
Start your free trialWhat the bot does for your clinic
Features made for the way clinics work, from the first message to after the visit.
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A calendar per doctor or room
Up to 30 calendars, each with its own name, purpose, hours, days off, slot length and how many patients it takes at once. The bot picks the right one, and asks only when several fit.
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Reminders that cut no-shows
A day and about an hour before the visit. On an official number the reminder goes as a template approved by Meta.
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Photos, lab reports and PDFs
A skin or teeth photo, or a lab report: a preliminary look and the right doctor, never a diagnosis.
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Safety before any booking
If someone seems to be in danger, the bot gives the emergency number of their country, with no prices or booking, keeps answering, and your staff get an urgent alert.
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Patient data protected
When a patient is under 18, no health detail is stored. Each clinic's data is separate, and the bot never collects ID or card numbers.
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A card for every patient
Name, city, age group and reason for the visit, collected from the chat, with "Missing: …" for what hasn't been given yet.
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Answers from your clinic's information
Services, prices, hours, branches and FAQs, from your information only. You can stop it from giving any medical advice with a rule.
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Understands voice notes
It understands a patient's voice note and can answer in a natural voice (Pro plan).
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Your team always in the loop
A WhatsApp alert for every new booking or lead, and the chat handed to reception when a patient asks for a person.
Try Sama Al-Hayah Specialist Hospital
A fictional hospital built to show what the bot can do. Ask for a female doctor, send a lab report, or book a time and move it.
Try it and watch what the bot does
- A complete demo hospital About 30 departments and clinics, 36 doctors with their working days, prices, checkup packages, offers, insurance and instalments.
- A real booking in the chat Text reminders raised appointment attendance from 67.8% to 78.6%. The bot reminds a day and an hour before.
- It read the photo A preliminary look and the right doctor, never a diagnosis.
- It read the PDF A lab report or a document: it reads it, gives a preliminary look and suggests the right doctor, never a diagnosis.
- It answered from the hospital's facts Prices and offers come only from the demo hospital's information; in your clinic, from yours.
- It understood your voice note 7 billion voice messages are sent on WhatsApp every day.
Simulation – try a demo hospital's assistant
Today
Welcome to Sama Al-Hayah Specialist Hospital 👋 I'm Sama, your AI assistant. How can I help you today?
The chat isn't available here right now. Try the same assistant on WhatsApp.
Try it on WhatsAppA demonstration: please don't send real personal or medical details.
What the clinic owner sees in the dashboard
Everything in one place, on a phone or a computer, in Arabic and English.
Right for a one-doctor practice too
The bot knows only your own services, prices and hours. Start with one calendar, and add one per doctor or room when you need it.
Start your free trialThe dashboard's pages
- Inbox Every conversation, with the chats waiting for a reply standing out. Your team replies from here.
- Bookings and calendars The week and each day, per calendar, every appointment with its reminder status. Add, move or cancel by hand.
- Leads Every patient's details and status: new, contacted, won, lost. Export to a spreadsheet.
- Reports and analysis What patients ask most, what stops them, what the bot couldn't answer, peak times, and suggestions.
Clinic questions
Does the bot give medical advice?
No. It gives a preliminary look and suggests the right doctor, never a diagnosis. You can stop it from giving any medical advice with a rule. If someone seems to be in danger, it gives the emergency number and alerts your team.
Is it right for a one-doctor clinic?
Yes. Start with one calendar with your hours and how many patients each slot takes, and add a calendar per doctor, room or service when you need it (up to 30).
Does it connect to my clinic system or Google Calendar?
There is no direct link to clinic management systems, Google Calendar or Outlook. The bot books in its own built-in calendar, and every new lead can be sent to any system you use through a webhook (Pro plan).
Does the bot take deposits or payments?
No. There is no payment in the chat; the booking goes straight into the calendar.
How many patients at the same time?
You set how many bookings each slot of each calendar takes, and the bot never goes over it. From the dashboard, reception can still book by hand over capacity with "Book anyway".
When do reminders go out?
A day before and about an hour before the visit, each only once (Pro plan). On the quick link, a reminder goes only to someone who wrote in the last 14 days, to protect the number.